Public Offer

This Public Offer (the “Offer”) is an official proposal by the individual entrepreneur Vadym Dmytrovych Rudenko (taxpayer registration number (RNOKPP): 3038520732), registered in the Unified State Register of Legal Entities, Individual Entrepreneurs and Public Organizations on July 04, 2026 (record number 2011600000000066663), a single tax payer of the 3rd group, the owner and administrator of the “Mistoo” mobile app (domain mistoo.com.ua) (the “Agent” or “Mistoo”), to enter into an agreement for services for the sale of electronic tickets with any legally capable individual or legal entity (the “Buyer”) on the terms set out below.

This Offer is published in the Mistoo app and at mistoo.com.ua and is a public offer under Articles 633, 641 and 642 of the Civil Code of Ukraine. The legal relations of the Parties are governed by the Civil Code of Ukraine, the Law of Ukraine “On Electronic Commerce”, the Law of Ukraine “On Consumer Protection” and other applicable laws of Ukraine.

1. Terms and definitions

1.1. “App” / “Mistoo” means the mobile and/or web application located at mistoo.com.ua, owned by the Agent and used to sell Tickets to Buyers.

1.2. “Event” means an event, a service or an opportunity to visit a Venue (a museum, zoo, attraction, exhibition, theme park, etc.) organized or owned by a Partner.

1.3. “Partner” / “Principal” means a legal entity, individual entrepreneur, municipal enterprise or other business entity that owns a Venue and/or organizes an Event, on whose behalf and in whose interests the Agent sells Tickets.

1.4. “Ticket” means an electronic document (in the form of a QR code) certifying the Buyer’s right to attend an Event or receive another service from a Partner.

1.5. “Order” means a Buyer’s request, placed through the App, to purchase one or more Tickets.

1.6. “Ticket Price” means the price of a Ticket set by the Partner and displayed in the App at the time the Order is placed.

1.7. “Payment Operator” means a payment service provider connected to the App to accept payments from Buyers (as of the date of publication of this Offer – LLC “FC “Kontraktovyi Dim” (the EasyPay service); other Payment Operators may be connected in the future).

1.8. “Acceptance of the Offer” means the Buyer’s full and unconditional acceptance of the terms of this Offer by performing the actions set out in Section 4 of this Offer.

2. Legal status of Mistoo

2.1. The Agent expressly informs the Buyer, and the Buyer expressly agrees, that:

a) Mistoo acts solely as an agent (intermediary) selling Tickets on behalf and in the interests of Partners under agency agreements concluded with each Partner;

b) the owner of the Tickets, the organizer of the Event and the person providing the service to the Buyer (access to the Venue, participation in the Event, etc.) is solely the Partner, not Mistoo;

c) Mistoo assumes no obligations regarding the holding, content, quality, safety, start time or duration of the Event – all such obligations are borne by the Partner in accordance with the applicable laws of Ukraine;

d) the agreement for the purchase and sale of a Ticket (or the agreement for the provision of the relevant services) is deemed concluded directly between the Buyer and the Partner, and Mistoo is merely a sales channel for such a Ticket.

2.2. Mistoo is liable to the Buyer solely for:

a) the proper functioning of the App and the correct processing of the Order;

b) the timely delivery of the Ticket to the Buyer after successful payment;

c) the proper processing of the Buyer’s personal data in accordance with the Privacy Policy;

d) initiating refunds in the cases and in the manner provided for in Section 8 of this Offer.

3. Subject of the Offer

3.1. The subject of this Offer is the provision by the Agent to the Buyer of services for searching, booking, issuing, paying for and delivering Electronic Tickets to Partners’ Events through the App.

3.2. The list of available Events, their descriptions, dates, places, prices and other essential terms are displayed in the App and may be changed by the Partner at any time before the Buyer places an Order.

3.3. The Ticket Price in effect at the time the Order is placed is final for that Order and may not be changed unilaterally after payment is completed.

4. Conclusion of the agreement (Acceptance of the Offer)

4.1. The agreement between the Agent and the Buyer on the terms of this Offer is deemed concluded once the Buyer has performed all of the following actions together:

a) read this Offer and the Privacy Policy available in the App;

b) ticked the relevant checkbox confirming agreement with the terms of this Offer and the Privacy Policy;

c) placed an Order and paid the Ticket Price in the manner set out in Section 5 of this Offer.

4.2. The Buyer’s ticking of the consent checkbox and pressing of the payment button constitute the Buyer’s electronic signature under the Law of Ukraine “On Electronic Commerce” and confirm the Buyer’s full and unconditional acceptance of all terms of this Offer.

4.3. This Offer may only be accepted in full – partial acceptance or acceptance with changes is not permitted. If the Buyer disagrees with any term of this Offer, the Buyer must refrain from placing an Order.

4.4. The Buyer confirms that they are at least 18 (eighteen) years old, have full civil capacity and are legally entitled to use the payment instrument they have chosen. If the Buyer is under 18, an Order may be placed only with the consent and under the supervision of their parents or other legal representatives.

5. Placing an Order and payment

5.1. The Buyer places an Order independently in the App by choosing an Event, the number of Tickets and a fare (if available).

5.2. Tickets are paid for in Ukrainian hryvnias (UAH) by bank payment card via the page of the Payment Operator (EasyPay), to which the Buyer is redirected from the App.

5.3. Payment details (card number, expiry date, CVV code, etc.) are entered directly on the Payment Operator’s page. Mistoo does not receive, process or store the Buyer’s full payment details. Payments are processed by the Payment Operator in accordance with its rules and the payment card industry security standards (PCI DSS).

5.4. Payment is deemed made when the Agent receives confirmation from the Payment Operator that the funds have been successfully debited from the Buyer’s account.

5.5. The Ticket Price displayed in the App is final for the Buyer and contains no additional hidden fees. If the Partner sets additional charges (for example, a service fee, a fee for a reduced fare, etc.), they are shown as a separate line in the Order details before payment.

6. Delivery and use of the Ticket

6.1. After successful payment, the Ticket in the form of a QR code becomes available to the Buyer in their personal account in the App and is sent to the email address and/or phone number provided by the Buyer when placing the Order.

6.2. A Ticket is personal only if this is expressly stated in the description of the Event; otherwise the Ticket may be presented at the Event by any person.

6.3. To attend the Event, the Buyer must present the Ticket’s QR code (on the screen of a mobile device or printed) to an authorized representative of the Partner for scanning.

6.4. A Ticket is deemed used at the moment it is redeemed (scanned) at the Event. A Ticket may not be used again.

6.5. The Buyer must keep the Ticket received safe and must not share the QR code with third parties outside their own party. In the event of unauthorized copying or distribution of the QR code, only the person who first presents the Ticket for scanning is admitted; repeated requests with the same QR code will not be honored, and Mistoo and the Partner bear no liability for this.

7. Returns of Tickets at the Buyer’s initiative

7.1. Tickets to Events tied to a specific date and/or time are, as a general rule, non-refundable and non-exchangeable. This reflects the nature of a service provided on a specific date and is consistent with the practice of selling tickets to cultural and entertainment events.

7.2. Individual Partners may set their own policy for returning Tickets at the Buyer’s initiative (for example, returns up to 24 hours before the Event with a certain percentage withheld, etc.). The return terms for a specific Event are stated by the Partner in the description of the Event in the App and form part of the terms of the agreement between the Buyer and the Partner.

7.3. If a Ticket is returned at the Buyer’s initiative in accordance with clause 7.2:

a) the Buyer is refunded the amount determined by the return policy of the relevant Partner;

b) Mistoo’s Ticket sales service is deemed fully rendered, and the cost of this service (the part attributable to the Agent’s commission) is not refunded to the Buyer unless the Partner has determined otherwise.

7.4. To initiate a return, the Buyer contacts Mistoo support using the contact details given in Section 14 of this Offer, or contacts the Partner directly. Mistoo forwards the request to the Partner and, after receiving its decision, carries out the technical refund through the Payment Operator.

8. Refunds when an Event is canceled and in case of technical errors

8.1. Cancellation or rescheduling of an Event by the Partner. If an Event is canceled at the Partner’s initiative, the Buyer is refunded the full amount paid for the Ticket, 100 (one hundred) percent.

8.2. If an Event is moved to another date, the Buyer may, at their choice:

a) use the purchased Ticket on the new date of the Event – the Ticket automatically remains valid; or

b) give up the Ticket and receive a refund of the full amount paid in the manner provided for in clause 8.1.

8.3. Technical error. In the event of an erroneous or duplicate debit from the Buyer’s payment instrument caused by a technical malfunction of the App or the Payment Operator, Mistoo itself initiates a refund of the relevant amount to the Buyer without the Buyer having to submit a separate request, provided that such an error is detected.

8.4. Refund procedure. Refunds are made by the Payment Operator to the same payment instrument (bank card) used for payment, in accordance with the rules of the relevant payment system. Refunds to another payment instrument or in cash are not made.

8.5. Refund period. Mistoo initiates a refund within 3 (three) business days of the occurrence of the grounds set out in this Section. The actual crediting of the funds to the Buyer’s card takes place within the time limits set by the rules of the Payment Operator and the bank that issued the Buyer’s card, which usually range from 1 to 30 calendar days. Mistoo is not liable for crediting times beyond its control.

8.6. Limitations. Mistoo is not liable if a refund is impossible due to technical limitations of the Payment Operator or the issuing bank (in particular, if the Buyer’s payment instrument has been blocked, closed or has expired).

9. Rights and obligations of the Parties

9.1. Mistoo shall:

9.1.1. ensure that the App functions in accordance with its stated features;

9.1.2. deliver the Ticket to the Buyer in good time after successful payment;

9.1.3. initiate refunds in the cases and within the periods provided for in Sections 7 and 8 of this Offer;

9.1.4. process the Buyer’s personal data in accordance with the Privacy Policy;

9.1.5. provide technical support to the Buyer through the contact details given in Section 14 of this Offer.

9.2. Mistoo may:

9.2.1. temporarily suspend the App for scheduled maintenance, notifying Buyers in advance where possible;

9.2.2. amend the terms of this Offer by publishing a new version in the App – Orders placed before the publication date of the new version remain subject to the previous version of the Offer;

9.2.3. refuse to process an Order if signs of fraud, abuse of rights or a breach of the terms of this Offer are detected.

9.3. The Buyer shall:

9.3.1. provide accurate information when placing an Order (name, phone number, email);

9.3.2. use the App in good faith and not take any actions aimed at disrupting the App or circumventing its functionality;

9.3.3. comply with the rules of the Event set by the Partner.

9.4. The Buyer may:

9.4.1. receive the Ticket after successful payment;

9.4.2. contact Mistoo with questions and complaints through the contact details given in Section 14;

9.4.3. demand a refund in the cases provided for in Sections 7 and 8 of this Offer.

10. Personal data

10.1. The procedure for collecting, processing, storing and protecting the Buyer’s personal data is set out in the Mistoo Privacy Policy, published in the App and at mistoo.com.ua/privacy.

10.2. By agreeing to this Offer, the Buyer at the same time confirms having read and agreed to the Mistoo Privacy Policy and consents to the processing of their personal data in the manner and to the extent necessary to perform this Offer.

11. Liability of the Parties

11.1. For failure to perform or improper performance of obligations under this Offer, the Parties are liable in accordance with the applicable laws of Ukraine, subject to the specifics established by this Offer.

11.2. Mistoo is not liable for:

a) the quality, safety, content and actual holding of the Event – the Partner alone is responsible for this;

b) whether the Event meets the Buyer’s expectations, provided that the information about the Event was accurately displayed in the App;

c) the actions or omissions of the Payment Operator, the bank that issued the Buyer’s card and other third parties beyond Mistoo’s control;

d) the impossibility of using the Ticket due to the Buyer’s fault (being late, failing to meet the Event’s requirements, breaking the Partner’s rules, etc.);

e) the Buyer’s loss of access to the Ticket’s QR code as a result of losing a mobile device, access to email or other circumstances on the Buyer’s side.

11.3. The Buyer is solely responsible for the accuracy of the information they provide when placing an Order and for the consequences of the use of their account credentials in the App.

12. Force majeure

12.1. The Parties are released from liability for partial or complete failure to perform their obligations under this Offer if this results from force majeure – military actions, natural disasters, epidemics, acts of public authorities, failures of power supply or communication networks or of Payment Operators, and other extraordinary and unavoidable circumstances.

12.2. If an Event cannot be held due to force majeure, refunds are made under the rules of Section 8 of this Offer (as when an Event is canceled by the Partner).

13. Dispute resolution

13.1. All disputes and disagreements arising between Mistoo and the Buyer in connection with this Offer are resolved through negotiation.

13.2. If a dispute concerns the content, quality or holding of an Event, the Buyer applies directly to the Partner as the party to the agreement for the relevant service. Mistoo helps the Buyer obtain the Partner’s contact details.

13.3. If no agreement is reached, the dispute is referred to a court in accordance with the applicable laws of Ukraine. Disputes involving a Buyer who is an individual are heard in accordance with the jurisdiction established by the Law of Ukraine “On Consumer Protection”.

14. Agent’s details and contact information